FAQ Library &
Resource Center

Product Support

Handling Guides

Rich’s offers handling guides in the form of videos within our dedicated product detail pages. If you know the Rich’s code for a product, please type it into the search bar, and navigate through the image and video carousel at the top. If you do not have the Rich’s code, please start your search within the product catalog.

You can also find our handling and recipe videos on Rich’s USA YouTube Page.

View Product Catalog
Where can I find a product’s shelf life?

Shelf life information can be found by visiting the dedicated product detail page for a SKU. If you know the Rich’s code for a product, please type it into the search bar, and navigate to STORAGE within the accordion, or by downloading the product’s spec sheet via the PRINT button. If you do not have the Rich’s code, please start your search within the product catalog.

View Product Catalog
Culinary Expertise

Looking to improve your skills in the kitchen? Rich’s Academy offers a free online learning platform where you can advance your culinary abilities and gain confidence in your competence while learning from our own culinary experts. Plus, get exclusive access to our library of on-demand video content for culinary trends and insights, menu inspiration, handing tips and so much more.

Enroll Today
Culinary FAQ’s

Connect with Rich’s culinary experts and support team for your product handling & recipe questions.

Culinary FAQs
Recipes

We have the products. You have the skills. And when you mix versatility with imaginative artistry, you find delicious, innovative results. Need we say more? Let’s create menu masterpieces.

Browse Recipes

Buying Products

Shop Our Products Now via Rich’s Online Shop

Purchase cases of select products directly from Rich’s. Browse our current selection with more products to be added soon.

If you are interested in larger quantities of cases, please consider purchasing through a distributor, or contacting your local distributor representative for product availability.

Rich’s Online Shop
Online Shop Shipping FAQ’s

Rich’s Online Shop offers FREE SHIPPING in the continental U.S. We do not ship outside the continental United States.

All products ship frozen Monday – Wednesday and will arrive within 2 days of the ship date. When your order is shipped you will receive an email with the tracking number.

Products are shipped in insulated boxes with dry ice to keep them as cold as possible during transit. If any dry ice remains, use gloves or a protective layer before handling.

Our recommendation is to submit the order the day prior to shipping (i.e. order submitted Sunday would ship Monday, order submitted Monday would ship Tuesday, etc.) There is a 10 AM EST cut-off for same day shipping; however, if there are any delays such as credit card company release it could push the order to ship out the next day.

Online Shop Refund & Return Policy

CANCELLATIONS
If you decide that you need to cancel an order which you have placed via Rich’s Online Store, please contact us immediately using the Online Order Form. Every effort will be made to accommodate the cancellation of your order if it has not yet shipped. Please note that if the item has shipped, the order cannot be canceled.

REFUND & RETURN POLICY
Rich’s is committed to quality products that taste delicious and perform as promised. If for any reason you are not satisfied with our products, please contact us within 48 hours of receiving your order. No need to send it back! However, if there is an issue, please take a photo of it and send it along. For purchases made through Rich’s Online Shop, please contact us using the Online Order Form to start a replacement or refund of your purchase.

For damaged or unsatisfactory products that were purchased through a grocery store, retail location, or on another website, please contact the store where the original purchase was made

Find a Distributor

Our strategic partnerships ensure that our products are available in volume through a distributor, or cash n’ carry location, in your area.

Can’t find your product stocked? Contact your local distributor representative for product availability.

Find Local Stocking
Find Products at a Retailer

Visit your preferred online retailers to select from a variety of our best-selling products.

Find Products Online

Business Tools & Resources

Need a little guidance? Check out our quizzes and buying guides.

Cookie Decision Tree

With cookies as far as the eye can see, where should you start? We can help you navigate our comprehensive portfolio with an interactive and fun cookie questionnaire. By answering a few questions about your operation, we take the guess-work out of selecting the right cookie choice for you.
Chart your Cookie Course.

Click here to begin
Pizza Professor Quiz

Authentic ingredients. More choices. An elevated experience. We can help you navigate our comprehensive portfolio with an interactive and fun Pizza questionnaire. Take our Pizza Professor to see which format best suits your operation’s needs.

Click here to begin
Virtual Restaurants Resources

Rethink. Re-engineer. Re-engage. With Virtual Restaurants, you can align with the prominence of off-premise to create new revenue streams and expand your reach while maximizing your existing assets. Rich’s is here to help make virtual your reality — with menu solutions ideal for delivery, insight to give you an edge and a partnership that endures far beyond our portfolio.

Where to start? Right here, by exploring our new Virtual Restaurants Resources.

Learn More
Plant-Based Solutions

Rich’s on-trend, plant-based solutions will give your consumers the fresh fix they desire with the quality and taste they expect. From savory to sweet, mains to munchies, there’s something for everyone to dig into. Let’s grow, together.

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Clean Label Guidelines

Clean Label is a common industry term used to describe foods and beverages that do not contain artificial ingredients or synthetic chemicals. This widespread, consumer-driven trend stems from a greater need for transparency – people are looking for ingredients that are familiar, recognizable and easy to understand. Rich’s has kept pace with this trend by offering a large and evolving portfolio of products that meet our Clean Label Guideline to still deliver the same taste, performance and ease of use you count on.

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